Providing outsourcing consultancy support to retail, travel, energy and telecoms sector clients such as N Brown, Studio Retail, Missguided, Music Magpie, On the Beach, Octopus Energy, Comparison Technology Ltd and many others.
USMAART Solutions also works with global contact centre outsourcers such as CCI, Outworx, Woven, CC33 & Intelling to name a few offering business development and client management support for their UK clients.
We have over 50 years’ experience in this sector with the management team having worked with various outsourcers including Vertex, Ventura and Serco.
• Focused on delivering strategic change and business value
• Sales & Pipeline Management
• Bid strategy development
• Client Management for Outsourcing
• Target market analysis
• Programme Management including transition and transformation projects
• Organisational structure review and design
• Quality and customer satisfaction review
• Automation including Robotic Process Automation
• Knowledge Management
• Self-serve optimisation
• Outsourcing support