USMAART Solutions was initially founded to provide outsourcing consultancy support to retail, travel, energy and telecoms sector clients such as N Brown, Studio Retail, Missguided, Music Magpie, On the Beach, Octopus Energy and many others.
Our consultancy support has enabled these clients to build cost effective omni channel operations across the UK & South Africa. The clients have benefited from improved performance, high quality of service and better conversions on sales and retentions.
USMAART Solutions later also started working with global contact centre outsourcers such as CCI, Outworx, Woven, CC33, Intelling & Ventrica to name a few offering business development and client management support for their clients. We have over 50 years’ experience in this sector with the management team having worked with various outsourcers including Vertex, Ventura, and Serco.
• Focused on delivering strategic change and business value
• Sales & Pipeline Management
• Bid strategy development
• Client Management for Outsourcing
• Target market analysis
• Programme Management including transition and transformation projects
• Organisational structure review and design
• Quality and customer satisfaction review
• Automation including Robotic Process Automation
• Knowledge Management
• Self-serve optimisation
• Outsourcing support