The CX Retail Symposium 2024
Last week the USMAART team had the distinct pleasure of attending the CX Retail Symposium hosted by the Customer Experience Foundation and Keith Gait. What a day it was!
AFRICA
EUROPE
NORTH AMERICA
ASIA
SOUTH AMERICA
OCEANIA
Helping clients to outsource better across the Globe
Our outsourcing solutions enables our clients to build cost effective omni channel operations across the globe with our BPO partners. Through outsourcing with USMAART our clients’ benefit from improved CX performance and CSAT, an elevated quality of service and enhanced conversions on sales and retention and upgrades.
Last week the USMAART team had the distinct pleasure of attending the CX Retail Symposium hosted by the Customer Experience Foundation and Keith Gait. What a day it was!
" We presented the USMAART team with a one off case, which was that we wanted to launch and wanted to launch quickly.
They still made sure we got their white glove treatment and continue too till this day, they made the impossible possible, while also giving us all their nuggets of knowledge along the way! We have continued to grow our campaign and regularly go on site visits which are always highly productive and allow us to continually expand and grow the campaign.
Working with USMAART is an amazing partnership that has opened new doors for us and allowed us to elevate our business above our competitors. This partnership has allowed us to deliver more leads and more sales as well as an improved return on investment ".
"USMAART have been an integral part of our outsourcing journey. The guidance we have received during this time has been invaluable. Together we decided how to incentivise our staff to achieve the goals we set as a company. They also helped us to get the most out of our MBR’s and QBR’.
The team have not only helped us problem solve but also be innovative in the way that they looked at the challenges we faced along the way. As a family run business, it has been refreshing to have such a personalised and friendly approach from this team.”
" Working with USMAART has been a pleasure. This was our first time outsourcing and they ensured to give us the benefit of their experience and knowledge throughout the entire process. To this day we still receive their advice and guidance. We have grown our operations due to the success of the campaign and hope to continue to in the future..”
Mon to Sat: 9.00 – 17.00
Sun: 9.00 – 12.00
