Usmaart Outsourcing Solutions 2024

WATT UTILITIES CASE STUDY

THE CLIENT

Watt Utilities are an established utilities agency who specialise in providing the best commercial utility switching service in the market. They have worked alongside the UK’s leading electricity and gas suppliers for over 10 years and their preliminary goal is to ensure a client’s journey through the commercial utility switching process to be not only low maintenance, but cost-effective.

Watt Utilities had expressed that their main goal was to have leads generated to then be converted into sales and generate revenue. USMAART scoured the market to find the best matched partner, we understood that Watt Utilities had an entrepreneurial spirit to it and they needed a partner that was both flexible and agile in order to be prepared to ramp up and down at reasonably short notice.

THE GOAL

Watt Utilities had expressed that their main goal was to have leads generated to then be converted into sales and generate revenue. 

THE SOLUTION

USMAART found the best matched partner for Watt Utilities that was both flexible and agile for their requirements. We have now established the operation, initially a small team was implemented however this has grown and continues too as Watt Utilities continue to see results and targets achieved. USMAART have accompanied Watt Utilities on their first site visit recently, which enabled them to truly immerse themselves into the operations, spend time with the team, and make critical discovery to enable the growth plans.

A key takeaway from this operation has been the continual improvement in the quality of the leads, therefore resulting in more sales and revenue for Watt Utilities. USMAART continue to be involved in the operations through attendance to weekly and monthly business reviews and offering support on an ad hoc basis when needed.


The team at USMAART continue to ensure that clients and outsourcers get the ‘white glove’ treatment throughout the whole process.