Usmaart Outsourcing Solutions 2024

WHY USMAART ?

WHY CHOOSE USMAART

USMAART’s service is extremely bespoke in nature and tailored to each clients. We have an extensive network of over 20 BPO partners with over 159 locations and more than 95,000 staff across the globe that deliver CX services to all clients in variety of industries such as retail, travel, fin tech, insurance, telecoms and media.

'WHITE GLOVE' TREATMENT

Each and every client receives the ‘white glove’ treatment and we take the time to understand our clients’ businesses during the discovery phase.  We apply our expertise and knowledge to understand the value that outsourcing can add. We explain this in depth to our clients and ensure we match them with the most suitable outsourcing partner.

OUR FULL ATTENTION

Throughout the scoping process we spend the time to understand our client’s business and requirements and we assist in writing RFI (Request for Information) & RFP (Request for Proposals).  Our matchmaking part of includes listening to presentations, conducting site visits with our clients and creating a scorecard to evaluate the right partner for our client.

HONEST ADVICE

Before making the decision on which partner to use we ensure that the client has all of the facts before making an informed choice. We will always offer our honest advice and explain all of the elements of partnering with a specific partner.

OUR SERVICE

Our service goes way beyond discovery and matchmaking, the element that we have found adds the most value is after the service has been implemented. For the lifetime of the campaign, we offer our advice and guidance on ensuring your service is not only the most responsive but the most beneficial to your company.

OUR SUPPORT

We support our clients and partners through attending the business reviews weekly, monthly and quarterly. Our clients benefit from improved CSAT, an elevated quality of service and enhanced conversions on sales and retention.