Usmaart Outsourcing Solutions 2024

The CX Retail Symposium 2024

The CX Retail Symposium 2024

Last week the USMAART team had the distinct pleasure of attending the CX Retail Symposium hosted by the Customer Experience Foundation and Keith Gait. What a day it was!

Dixa Leadership Summit

Dixa Leadership Summit

In April, our client partner had the privilege of attending the Leadership Summit hosted by Dixa Connect in London. This event was a fantastic opportunity to gain insights from seasoned professionals from renowned brands such as Bloom & Wild, Beauty Pie, Lush and Monica Vinader to name a few. This event was held at the […]

AI in Call Centres – Is it the future?

AI in call centres - is it the future?

In the ever-evolving landscape of customer service, artificial intelligence (AI) has emerged as a transformative force, reshaping the way contact centres operate and interact with their customers.

A Deep Dive in to Outsourcing

A Deep Dive in to Outsourcing Consultancy

In the business process outsourcing world, companies now have the ability to contract out specific business processes and functions to external service providers.

Call & Contact Centre Expo 2023

Call & Contact Centre Expo 2023

This year the USMAART team attended the Call & Contact Centre Expo 2023 at the Excel in London. The event showcases the latest and most effective technologies, strategies and advancements

To outsource is to stay ahead!

To outsource is to stay ahead

Recent times have changed everybody’s view on what is acceptable in the world of sales, retention & customer management especially in retail.

Is outsourcing right for you?

Is outsourcing right for you?

Recent times have changed everybody’s view on what is acceptable in the world of sales, retention & customer management especially in retail. In my opinion gone are the terms Gen X …..