CX Reimagined: A Triumphant Return at the UK’s Inaugural Customer Xperience Alliance Summit
Last week marked a pivotal moment for the UK customer experience (CX) community. After the unexpected closure of the CX Foundation last year, there was a palpable void in the space—one that many of us felt deeply. But that changed in London with the inaugural Customer Xperience Alliance Annual Summit, where more than 150 delegates came […]
Discovering Digital Jordan: A Hidden Gem in Global Tech & BPO
Two weeks ago, I had the privilege of exploring one of the Middle East’s most promising and underrated tech and outsourcing ecosystems: Jordan. What began as a step into the unknown quickly became a journey of discovery—one that left me inspired, impressed, and eager to share what I saw. A Deep Dive into Jordan’s BPO & […]
The CX Retail Symposium 2024
Last week the USMAART team had the distinct pleasure of attending the CX Retail Symposium hosted by the Customer Experience Foundation and Keith Gait. What a day it was!
Dixa Leadership Summit
In April, our client partner had the privilege of attending the Leadership Summit hosted by Dixa Connect in London. This event was a fantastic opportunity to gain insights from seasoned professionals from renowned brands such as Bloom & Wild, Beauty Pie, Lush and Monica Vinader to name a few. This event was held at the […]
The Future of Customer Support: Trends in Global Call Centre Outsourcing
In the future of call centre outsourcing, digital transformation will be at the forefront, with companies leveraging advanced technologies such as artificial intelligence (AI), machine learning, &…
AI in Call Centres – Is it the future?
In the ever-evolving landscape of customer service, artificial intelligence (AI) has emerged as a transformative force, reshaping the way contact centres operate and interact with their customers.
2023 – Reflecting on a Transformative Year!
As we bid farewell to another remarkable year, it’s time to take a moment and reflect on the milestones and achievements…
A Deep Dive in to Outsourcing
In the business process outsourcing world, companies now have the ability to contract out specific business processes and functions to external service providers.
Call & Contact Centre Expo 2023
This year the USMAART team attended the Call & Contact Centre Expo 2023 at the Excel in London. The event showcases the latest and most effective technologies, strategies and advancements